Support Center

I'm getting an error message when using the RapidRecorder

Last Updated: Sep 29, 2014 11:14AM PDT
If you've attempted to upload an event using the RapidRecorder software and gotten an error message, the first thing you should do is re-try the upload. If you continue to get an error message, do the following:

1. Take note of the error message you are receiving
2. Close and reopen the RapidRecorder
3. Under the 'Advanced Tab', hit the "Export Log Files" Button.
4. A zip file will appear on your desktop. 
5. Email that to support@readyreplay.com

We apologize in advnace for your issue and look forward to helping you resolve this issue immediately

Please contact us!! We want to make sure you have a great experience with ReadyReplay!
support@readyreplay.com
https://cdn.desk.com/
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