If you've attempted to upload an event using the RapidRecorder software and gotten an error message, the first thing you should do is re-try the upload. If you continue to get an error message, do the following:
1. Take note of the error message you are receiving
2. Close and reopen the RapidRecorder
3. Under the 'Advanced Tab', hit the "Export Log Files" Button.
4. A zip file will appear on your desktop.
5. Email that to firstname.lastname@example.org
We apologize in advnace for your issue and look forward to helping you resolve this issue immediately
Please contact us!! We want to make sure you have a great experience with ReadyReplay!