Support Center

I'm getting an error message when using the RapidRecorder

Last Updated: Sep 29, 2014 11:14AM PDT
If you've attempted to upload an event using the RapidRecorder software and gotten an error message, the first thing you should do is re-try the upload. If you continue to get an error message, do the following:

1. Take note of the error message you are receiving
2. Close and reopen the RapidRecorder
3. Under the 'Advanced Tab', hit the "Export Log Files" Button.
4. A zip file will appear on your desktop. 
5. Email that to

We apologize in advnace for your issue and look forward to helping you resolve this issue immediately

Please contact us!! We want to make sure you have a great experience with ReadyReplay!
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